Zion Cycles
UPDATES: Hiring!
Hiring:
Shop Manager
Overall Responsibilities
This position is the lead role for the retail, rental, and service center. It is a full-time, salaried position working out of our Springdale location.
This role will involve; the management of shop staff, sales, and oversight of; retail products, new and used bike sales, and rentals. This role will also provide direction for training as the lead customer service representative.
Key Areas of Responsibilities
Responsible for oversight of ordering bikes for rentals and sales in conjunction with shop owners.
Direct management of shop employees; training, schedule, work production, meetings, and time clocks
Training outline for all shop employees on how to process a sale, interact with and educate a customer or set up a reservation and increase upsells and use sales techniques
Lead customer service specialist; provide training for all shop staff on customer service practices
Oversight of rental flow within the shop; physical space organization, educational material displays, and personnel placement
Oversight of the main retail floor, backstock area and rental experience room
Oversight of shop email and landline phones
Oversee financials for the retail shop, rentals, service, and showers and manage the budget for these areas
Coordination between the Service Center team and General Manager as needed
Participation in the shop as a leader; champion of company values, maintaining productivity in staff, fostering a general attitude of motivation, positivity, and high-level customer service
Become the expert/specialist with Ascend (our POS/Service system)
Become knowledgeable of The Flybook and how to manage the resources (rental fleet), scheduling and reporting
Ability to work the floor and bring customers through a rental experience
Keep the shop, property and shared equipment organized and in clean working order
Oversight of staff morale and encouraging continued individual and professional growth
Qualifications
3+ years of providing top-notch customer service
1+ years of product sales experience
2+ years of management experience
A friendly and welcoming personality
A self-starter that consistently delivers an outstanding, personalized retail experience
Eagerness to learn and be a part of the riding and guiding community
Proficiency with computers and POS system(s); fiscal responsibility to company
Job Type: Full-time
Pay: $45,000 salaried annually,
Additional Compensation:
Store Discounts
Trek University
Bonus opportunities* (see below for details)
Work Location:
One location (868 Zion Park Blvd, Springdale UT, 84767)
Average Hours Per Week:
40+
Expected Start Date:
TBD
Typical start and end time:
Start 8 AM
End 6 PM
Pay Frequency:
Semi-monthly
Organization Structure
The support system for this position is as follows; the Service Center and Shop Staff. The Shop Manager is supported by the General Manager and both of these positions are supported by Ownership.
Bonus Structure
Additionally, two (2) bonus structures will be incorporated into the contract agreement. Below are the general details:
Incremental bonuses will be awarded based on sales growth of shop revenue. Sales goals will be set based on increases over the previous year, as well as any new market development that results in an increased sale of trips.
PTO: 60 hours of paid time off is offered to all full-time employees with more than 2 years of tenure. You may earn additional PTO based on your tenure with our company.
Hours are accrued per hour worked in a 52-week period.
Accrued hours may be used throughout the year.
Unused PTO from one year may not roll over into the next.