The Ranch at Rock Creek

rarcCover.jpg
 

UPDATES: Now Hiring!

 

Hiring:

 

 

 

Activities Coordinator


 

Create a professional and positive environment for guests and employees by monitoring the Rod and Gun, ensuring that guides are performing to the best of their ability and guests receive the highest quality experience possible.

 

Essential Duties and Responsibilities

  • Oversee guides and ensure that they are ready 30 minutes prior to their scheduled activity, including a clean vehicle, all gear is prepared and loaded, drinks are packed and the activity site is prepared (i.e. clean, fire started if necessary).

  • Greet guests with a welcome to The Rod and Gun, review each guest’s itinerary and adjust as necessary. This includes changing the schedule as it pertains to guides, and adjusting which guides take out which activity based off of their skills and abilities.

  • Locate guides and guests when they are needed or missing, inform guides of the guest’s arrival for an activity and introduce guest to respective guide.

  • Perform any legal documentation or protocol needed for guests to provide them with fishing and hunting licenses.

  • Provide tours of Rod and Gun when needed if Activities Director, Manager, and any front desk agents are busy

 

Activities Guide


 

*Focused skills wanted = Fly fishing, shooting, ropes course*


Primary Purpose of Position
Create a high-level experience for our guest by providing a fun, safe, clean and educational environment; as an Activities Guide you are responsible for leading and guiding guest on their daily activities. The activities department consists of the following guide roles: hiking, mountain biking, gun ranges, horseback, archery, fly fishing, paintball and kids program. All activities team members are expected to have some experience in these disciplines, personable and customer services oriented. Priority given to those who can start immediately and who can stay through October 2022.
Preference given to candidates with multiple skills.

Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays. Employees who successfully complete the season will be eligible for a bonus. Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.

 
RARC6.jpg

Essential Duties and Responsibilities

  • Provide a safe environment for guests and coworkers.

  • Ability to teach guest and employees proper activity techniques.

  • Help coworkers in activities and throughout The Ranch with day-to-day tasks and goals.

  • Thoroughly understand and implement the SOP for each activity, as well as daily and weekly schedules.

  • Respect and follow guest assignments and notes for that day’s activities, paying particular attention to special guest requests and occasions.

  • Be ambitious in getting work done before being asked.

  • Be organized and keep equipment and areas clean.

  • Check guest sign-ups for activities on the Concierge Assistant system.

  • Maintain special projects and goals for the activities department when guided activities are not assigned. (i.e. building new trails)

  • Provide a warm welcome to guests visiting the Rod & Gun.

  • Provide a FULL safety explanation to guests before departing on an activity.

  • Assist with boots, bike, or wader fittings.

  • Provide unparalleled, professional instruction in their areas of specialty to make guests’ experiences unforgettable.

  • Complete closing duties before leaving, including organizing the Rod & Gun, providing a fond farewell to guests departing the Rod & Gun, cleaning all equipment and locking hazardous materials, refreshing waters and first aid materials.


 

Activities Guides: focus fly fishing/shooting


 

Create a high-level experience for our guest by providing a fun, safe, clean and educational environment; as an Activities Guide you are responsible for leading and guiding guest on their daily activities. The activities department consists of the following guide roles: hiking, mountain biking, gun ranges, horseback, archery, fly fishing, paintball and kids program. All activities team members are expected to have some experience in these disciplines, personable and customer services oriented.

Priority given to those who can start immediately and who can stay through October 2021. Preference given to candidates with multiple skills.

 
rarcFishing.jpg

Essential Duties and Responsibilities

  • Provide a safe environment for guests and coworkers.

  • Ability to teach guest and employees proper activity techniques.

  • Help coworkers in activities and throughout The Ranch with day-to-day tasks and goals.

  • Thoroughly understand and implement the SOP for each activity, as well as daily and weekly schedules.

  • Respect and follow guest assignments and notes for that day’s activities, paying particular attention to special guest requests and occasions.

  • Be ambitious in getting work done before being asked.

  • Be organized and keep equipment and areas clean.

  • Check guest sign-ups for activities on the Concierge Assistant system.

  • Maintain special projects and goals for the activities department when guided activities are not assigned. (i.e. building new trails)

  • Provide a warm welcome to guests visiting the Rod & Gun.

  • Provide a FULL safety explanation to guests before departing on an activity.

  • Assist with boots, bike, or wader fittings.

  • Provide unparalleled, professional instruction in their areas of specialty to make guests’ experiences unforgettable.

  • Complete closing duties before leaving, including organizing the Rod & Gun, providing a fond farewell to guests departing the Rod & Gun, cleaning all equipment and locking hazardous materials, refreshing waters and first aid materials.


 

Flint's Forest Rangers Lead Coordinator


 

*Now hiring for 2023*

Primary Purpose of this Position


Guiding and supervising children aged 4-12 years old in fun, interactive outdoor-based activities. Little Grizzly Guides are encouraged to spark our little guest's curiosity with the natural world and open space we have here at The Ranch.

 

Essential Duties and Responsibilities

  • Be a primary caretaker of multiple children aged 4-12 in an outdoor-based environment.

  • Capable of caring for infants and child under the age of 4.

  • Able and willing to work outside regular hours, especially evenings for Little Grizzly Dinners.

  • Capable and willing to be flexible and work as a team in a hospitality setting.

  • Assist in guiding other offered activities on a daily bases.

  • Maintain and uphold standards of service.

  • Complete day-to-day activities department tasks as assigned.

  • Other tasks as assigned.


 

Bartender


 

Take orders, prepare and serve alcoholic, non-alcoholic beverages and serve meals to guests, courteously, enthusiastically, and efficiently according to established specifications. Maintain stock/supplies and cleanliness of outlet equipment.

Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays. Employees who successfully complete the season will be eligible for a bonus. Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.

 

Essential Duties and Responsibilities

  • Maintain complete knowledge of particular characteristics and description of every wine by the glass and major wine on the wine list.

  • Maintain complete knowledge of all specialty cocktail recipes along with classic cocktail recipes.

  • Maintain complete knowledge of designated glassware and garnishes for each drink.

  • Maintain complete knowledge of all liquor brands, wines, beers and non-alcoholic selections available.

  • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

  • Maintain complete knowledge of table numbers, room capacity, hours of operations, menus, and dress code of assigned outlet.

  • Maintain complete knowledge of correct maintenance and use of equipment; using only as intended.

  • Maintain complete knowledge and comply with all departmental policies and service procedures.


 

Wrangler


 

As a Wrangler your job is to create an unforgettable experience for every guest and staff member that visit the barn. Wranglers are responsible for leading guest trail rides, caring for Ranch livestock, and maintaining the barn/corral/arena area. The ideal candidate will have extensive experience working with and riding horses and must have experience in western riding discipline. The successful candidate will have previous guest services experience.

**All Candidates must be prepared to supply Barn Manager with a Western riding video**

Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays. Employees who successfully complete the season will be eligible for a bonus. Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.

 

Essential Duties and Responsibilities

  • Guide trail rides with Ranch guests, and oversee that all riders stay safe and expectations are exceeded.

  • Interact with guests to make each ride is safe, educational and fun.

  • Participate in barn activities such as stagecoach rides, barn dances, breakfast rides, and rodeos.

  • Assist in the care of herd health, bringing concerns or issues to the Barn Manager’s attention.

  • Perform daily chores and ensure tack and supplies are in good working order.

  • Proactively help coworkers in the barn and throughout the Ranch with day-to-day tasks.


 

AM Dining Room Server


 

Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guests’ tables according to hotel specifications, courteously and efficiently. Assist in the maintenance of the restaurant area and equipment.

Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays. Employees who successfully complete the season will be eligible for a bonus. Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.

 
RARC10.jpg

Essential Duties and Responsibilities

  • Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up of the restaurant/bar.

  • Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections, correct glassware and garnishes in the restaurant.

  • Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.

  • Maintain complete knowledge of all menu items, preparation method/time, ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.

  • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

  • Complete all opening and closing side duties as assigned.

  • Organize assigned station and ensure readiness prior to guest arrival.

  • Review daily specials and maintain awareness of 86’d items throughout the shift.

  • Take guests’ food and beverage order, utilizing suggestive techniques.

  • Retrieve all alcoholic beverages from the bar and serve to guests.

  • Open and serve wine/champagne bottles in accordance with departmental standards.

  • Make all varieties of coffee in accordance with the departmental standards.

  • Monitor and maintain cleanliness, sanitation and organization of assigned station and service area.

  • Guide the activities of the assigned assistant server, busser and food runner to ensure optimum service to the guest.

  • Clean and reset tables immediately after guest departs.

  • Complete all closing reports as assigned and leave duty after reporting to supervisor.


 

Dining Room Host


 

We are looking for a Host or Hostess to join our team and be the first point of contact for our guests.

Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts.

Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays. Employees who successfully complete the season will be eligible for a bonus. Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.

Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.

 
rarcBar.jpg

Responsibilities

  • Welcome guests to the venue

  • Provide accurate wait times and monitor waiting lists

  • Manage reservations

  • Escort customers to assigned dining or bar areas

  • Provide menus and announce Waiter/Waitress’s name

  • Greet customers upon their departure

  • Coordinate with wait staff about available seating options

  • Maintain a clean reception area

  • Cater to guests who require extra attention (e.g. children, elderly)

  • Welcom incoming guests and address customers’ queries

  • Assist wait staff as needed


 

PM Dining Room Server


 

Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guests’ tables according to hotel specifications, courteously and efficiently. Assist in the maintenance of the restaurant area and equipment. Provide quality service.

Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays. Employees who successfully complete the season will be eligible for a bonus. Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.

 

Essential Duties and Responsibilities

  • Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up of the restaurant/bar.

  • Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections, correct glassware and garnishes in the restaurant.

  • Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.

  • Maintain complete knowledge of all menu items, prices, preparation method/time, ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.

  • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

  • Maintain complete knowledge of POS system and manual systems.

  • Maintain complete and comply with all departmental policies/service procedures.

  • Complete all opening side duties as assigned.

  • Organize assigned station and ensure readiness prior to guest arrival.

  • Review daily specials and maintain awareness of 86’d items throughout the shift.

  • Take guests’ food and beverage order, utilizing suggestive techniques.

  • Record order of guest following department service procedures.

  • Input order into POS system and ensure transmission of food order and that order is verified by the kitchen.

  • Legibly document orders when POS system is down and distribute food orders to kitchen.

  • Retrieve all alcoholic beverages from the bar and serve to guests.

  • Open and serve wine/champagne bottles in accordance with departmental standards.

  • Make all varieties of coffee in accordance with the departmental standards.

  • Serve all food courses and beverage items.

  • Understand and anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

  • Maintain positive guest relations at all times.

  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

  • Handle guest complaints following procedures and ensuring guest satisfaction.

  • Monitor and maintain cleanliness, sanitation and organization of assigned station and service area.


 

PM Events Assistant


 

Events assistant will be a primary creative source to ensure the building and executing of group and special ranch events are done so in order to meet and exceed our client’s expectations.

 

Essential Duties and Responsibilities

  • Have intimate knowledge of all on-Ranch activities and function spaces.

  • Work closely with event manager to execute the specific vision of the event.

  • Be the onsite source in creating and delegating resources for private events and experiences in order for the team to execute them.

  • Be the point of contact for maintenance and food and beverage about event execution.

  • Ability to execute our summer Ranch happening events.

  • Attend Resume/BEO meeting and group pre-convention meetings.

  • Develops and distributes In-house Banquet event orders.

  • Have creative insight finding ways to elevate an event space with available resources.

  • Education/Experience

  • Experience working at the Ranch at Rock Creek (Preferred)

  • 1 year of experience working in a similar role (Preferred)

  • Working knowledge of Delphi and SMS (Preferred)

  • Track record of delivering exceptional guest or client experience (Required)

  • Proficient in Microsoft Word, Excel and Power Point (Required)

  • Appropriate professional appearance and demeanor (Required)

  • Excellent organization skills (Required)

  • Valid Driver’s License

 

Server Assistant


 

Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays. Employees who successfully complete the season will be eligible for a bonus. Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.

Server assistants, who are also called assistant servers, are people who help hosts and serve in restaurants, and are an integral part of a restaurant’s staff.

The job of a server assistant involves removing the dirty glassware, silverware, and plates after use by guests.

Everything else left on the table by the guests must also be removed. After doing this, they will have to rearrange the table in conformity with the in-house standards of the restaurant, by setting up plates, glasses, and any new utensils that have been left there before the table was used.

 

Duties & Responsibilities

  • Greets all guests immediately they come in and when going

  • Thank the guests and invite them to return

  • Seat guests appropriately and present them with the menu

  • Arrange guest seats in rotation among servers in order to ensure that they are given equal number of tables

  • Update the floor chart regularly throughout the shift

  • Clean menus as required throughout the shift

  • Observe tables and take note of dirty, clean, and occupied tables

  • Ensure that the front door area is both maintained and cleaned, both inside and out. This also includes making sure the brass and windows are free of fingerprint and smudge

  • Keep the Host Area stocked with take-away menus, toothpicks, business cards, and other necessary items

  • Assist the servers by refilling beverages and water, processing payment, and running food to the tables

  • Assist servers in resetting and bussing tables

  • Inform management of guests who are unhappy with the service as quickly as possible

  • Maintain composed, professional and calm attitude at all times


 

Driver/Bellman


 

The function of the Driver/Bellman is to work closely with The Front Desk Staff, Management and other Ranch departments in providing guest assistance with luggage, transportation and miscellaneous needs. Often the first and last person a guest sees while staying at The Ranch. The care attention that goes with this position is crucial to the success of The Ranch as they convey a critical message to the guests about the property’s commitment to service.

 
rarcSpa.jpg

Essential Duties and Responsibilities

  • Greeting guests with 5 star attitude (Smile and utilize the 5/10 Rule.)

  • Actively greeting guests as they enter and leave the main lodge.

  • Anticipate guest needs and offer assistance using their name.

  • Problem resolution in a timely fashion and to guest satisfaction.

  • Conduction of property and room orientations with guests upon arrival.

  • Safe operation of company vehicles.

  • Communicate with other departments in a friendly and professional manner.

  • Be aware of local area attractions and restaurants and make recommendations to guests.

  • Be aware of all property happenings and recommend to guests as needed.

  • Being well groomed at all times to the standards of The Ranch at Rock Creek.

  • Maintain vehicles in guest ready condition.

  • Accurately communicate with other shifts regarding issues arising from day to day operations.

  • Other duties as required.


 

IT Manager


 

The Information Technology Manager is responsible for installing and maintaining computer hardware, software and networks and manages and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources.

Housing and some meal benefits are provided for this position.

 

Essential Duties and Responsibilities

  • Maintain the company LAN and email server.

  • Provide technical support for employees and guests at The Ranch.

  • Accountable for constructing technology guidelines and safeguards of the company.

  • Upholding the IT guidelines for employees which dictate proper use of computers, peripheral devices, telephones, intranet/internet and all records centers.

  • Ensures that IT functions to support the business plan.

  • Is the prime point of contact in securing the technology equipment for the company.

  • Maintains telecommunications and network resources to optimize workforce efficiency.

  • Support and troubleshoot any issues with SMS, Sage 100, Delphi and Synexys.


 

Maintenance Associate


 

As Maintenance Associate, you will be responsible for performing general maintenance and repairs to all Ranch facilities, vehicles and equipment to ensure Ranch maintenance quality and safety standards are achieved and maintained.

Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays. Employees who successfully complete the season will be eligible for a bonus. Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.

 

Essential Duties and Responsibilities

  • Performs daily walk through of Lodge to inspect boiler operations, systems function, and pool operation.

  • Removes trash from Lodge area daily.

  • Stocks firewood.

  • Performs repairs on buildings under the supervision of Director of Engineering.

  • Assists in moving any equipment or furniture around the Ranch that might be needed for special functions.

  • Regularly checks boiler/furnace in all buildings on Ranch.

  • Maintains safe chemical levels in all hot tubs and the pool when open.

  • Take regular action to keep guest room and areas fully operable for guest comfort and safety and the work environment safe for fellow associates.

  • Use your wits and technical abilities to solve problems and make repairs effectively and efficiently.

  • Responds to all other staff in need of help with any sort of maintenance issue.

 

AM Events Lead


 

Events assistant will be a primary creative source to ensure the building and executing of group and special ranch events are done so in order to meet and exceed our client’s expectations.

 

Essential Duties and Responsibilities

  • Have intimate knowledge of all on-Ranch activities and function spaces.

  • Work closely with event manager to execute the specific vision of the event.

  • Be the onsite source in creating and delegating resources for private events and experiences in order for the team to execute them.

  • Be the point of contact for maintenance and food and beverage about event execution.

  • Ability to execute our summer Ranch happening events.

  • Attend Resume/BEO meeting and group pre-convention meetings.

  • Develops and distributes In-house Banquet event orders.

  • Have creative insight finding ways to elevate an event space with available resources.

  • Education/Experience

  • Experience working at the Ranch at Rock Creek (Preferred)

  • 1 year of experience working in a similar role (Preferred)

  • Working knowledge of Delphi and SMS (Preferred)

 

Event Maintenance Tech


 

Event Maintenance Tech perform event set-up and tear down, assembly of items, housekeeping and maintenance tasks as assigned.

 

Responsibilities:

  • Sets up tables, chairs, staging, dance floor, lights, and other equipment according to the room diagrams and event resumes

  • Tears down equipment and supplies after events are over and put them in appropriate storage facilities or other locations

  • Maintains cleanliness in the event spaces, including hallways and other common areas

  • Keeps service corridors and storage areas clean, organized, and unobstructed

  • Operates various types of equipment, and tools. Including, driving with a trailer

  • Reads and understands room diagrams and event resumes in order to set event spaces accordingly

  • Interacts with other staff and event planners, and responds quickly to needs and requests

  • Other duties as assigned by management

 

Events Facilities Associate


 

Events Designer will be a primary creative source to ensure the building and executing of group and special ranch events are completed in order to meet and exceed our client’s expectations. This role will report to the Events Manager.

 

Essential Duties and Responsibilities

  • Have intimate knowledge of all on-Ranch happenings and function spaces.

  • Work closely with event manager or group coordinator to execute the specific vision of the event.

  • Be the onsite source in creating and delegating resources for private events and experiences in order for the team to execute them.

  • Be the point of contact for all departments about event execution.

  • Ability to execute our seasonal Ranch happening events.

  • Attend Resumé/BEO meetings and group pre-convention meetings.

  • Develop and distribute In-house Banquet event orders.

  • Have creative insight finding ways to elevate an event space with available resources.

  • Takes notes, pictures, etc. of event setups to add to event library and to accurately record event. Update BEOs, resumes, etc. with actual event information.

  • Assist with meal service, hosting, and all event setup as needed including, but not limited to, ironing tablecloths, folding napkins, pouring water, serving on the line, greeting guests, etc.

  • Inspect all aspects of the Event/Group environment ensuring compliance with standards of cleanliness and order.

  • Consistent and accurate organization, inventory, and storage of all event items.

  • Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction.

 

Front Desk Agent


 

Guest Services Agent is the primary liaison between The Ranch and our guests; Agents represent our property to guests throughout their stay. Guest Service Agents handle all arrival and departure procedures ensuring that Forbes Five Star standards are met at at times. Perhaps most importantly, Agents are responsible for managing guest requests while in-house in an efficient, courteous and professional manner.

Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays. Employees who successfully complete the season will be eligible for a bonus. Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.

 

Essential Duties and Responsibilities

  • Maintain knowledge of scheduled daily activities, Ranch features and services, accommodations layout, arrivals and departures procedures and hours of operations for the various Ranch outlets.

  • Address guest concerns, requests and special requirements by facilitating inter-departmental communication to assure guest requests are handled in a timely basis and to the highest standards.

  • Relay accurate information to guests regarding local attractions/activities as well as on-site Ranch activities, spa treatments and food and beverage events.

  • Help manage the arrival process by preparing and printing registration cards and waivers. When placing welcome materials in the accommodations, perform a final inspection.

  • Perform check-in, and initiating The Ranch property tour in the Granite Lodge.

  • Learn our Property Management System in order to maintain reservations in-house, review arrivals before check in and troubleshoot incorrect folio postings, and update guest records.

  • Manage the departure process by checking folio records in advance of departure, posting charges, processing adjustments and package allowances, and answering guests’ final questions.

  • Promote teamwork and quality service through daily communication and co-ordinations with other team members.

 

Housekeeping Manager


 

The Housekeeping Manager is responsible for ensuring the daily cleaning of all areas within The Ranch, with special attention to details per our luxury standards. In additional to attending to guest accommodations, the department also oversees Laundry and Public Area operations.

The role will is directly responsible for the following key tasks:

  • Assisting in creation of budget and maintaining expenses to said budget

  • Scheduling all areas of division to ensure maximum productivity

  • Training standards in compliance to Ranch standards, Forbes Travel Guide, and Relais and Chateaux

  • Coaching and counseling staff members through progressive discipline tactics

  • Purchasing and maintaining inventory levels throughout all products within division

 

Essential Duties and Responsibilities

  • Knowledgeable of and able to perform all duties of housekeeping, laundry and public area roles.

  • Assist with responsibilities and duties of housekeeping and laundry services during need periods.

  • Address guest concerns, requests and special requirements in a timely manner to ensure guest satisfaction.

  • Communicate guest concerns, requests and special requirements in a timely manner to appropriate departments.

  • Create, review & monitor staff schedule to ensure there is sufficient coverage at all times.

  • Stay within budget for any expenses and supplies.

  • Train new staff members according to the department’s staffing guide and training outlines.

  • Perform counseling and coaching sessions with staff.

  • Confirm all staff members have arrived and document/find substitutes for any late or absent employees.

  • Prepares work priorities by obtaining list of vacant rooms that need to be cleaned immediately, and list of prospective check-outs.

  • Provides room availability information by informing front desk clerk of rooms ready for occupancy.

 

Houseperson


 

Responsible for keeping the property clean and safe to ensure comfort of all guests and other staff members at all times.

Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays. Employees who successfully complete the season will be eligible for a bonus. Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.

 

Essential Duties and Responsibilities

  • Sweep, mop or blow all indoor and outdoor common areas according to the Standard Operating Procedure and as assigned by supervisor.

  • Sweep and mop event space as needed and as assigned by supervisor.

  • Strip out-going accommodations

  • Restock linens and amenities throughout vehicles and accommodations.

  • Put orders away

  • Take trash to the designated receptacles.

  • Clean Fireplaces

  • Clean public spaces

  • Clean/gas-up department vehicles

  • Stock storage closets with linen and supplies.

  • Carry heavy racks of water from filling station to accommodations

  • Perform weekly inventories and inform supervisor of supply needs.

  • Monitor proper function of appliances and repair of furniture and fixtures.

 

Houseperson


 

Responsible for keeping the property clean and safe to ensure comfort of all guests and other staff members at all times.

 

Primary Purpose of Position
Responsible for keeping the property clean and safe to ensure comfort of all guests and other staff members at all times.

Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays. Employees who successfully complete the season will be eligible for a bonus. Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.

Essential Duties and Responsibilities

  • Sweep, mop or blow all indoor and outdoor common areas according to the Standard Operating Procedure and as assigned by supervisor.

  • Sweep and mop event space as needed and as assigned by supervisor.

  • Strip out-going accommodations

  • Restock linens and amenities throughout vehicles and accommodations.

  • Put orders away

  • Take trash to the designated receptacles.

  • Clean Fireplaces

  • Clean public spaces

  • Clean/gas-up department vehicles

  • Stock storage closets with linen and supplies.

  • Carry heavy racks of water from filling station to accommodations

 

Additional Information About The Ranch at Rock Creek

Outdoor enthusiasts will enjoy the opportunity to work at the world’s first Forbes Travel Guide Five-Star guest ranch and glamping destination. The Ranch at Rock Creek offers year-round unique vacations on an authentic 19th century homestead. Luxury service is provided with genuine warmth and hospitality.

Starting wages at The Ranch are $15/hr (+Ranch fee and Gratuity). FREE shared onsite housing, access to basic food provisions and staff lunch supplied daily. Participation in staff activities and excursions. Staff workout area, free laundry facilities, hiking trails, world-class fishing and camping opportunities right in our backyards. Great ski hill nearby!

Preference will go to people who:

Have prior hotel/resort experience, especially luxury

Start asap and stay until at least 1.6.22---potential year-round benefitted roles available

Have skills or abilities that would help in other areas

Have a passion for hospitality

Ability to work a flexible schedule