The Adventure Hub
UPDATES: Hiring for 2025!
Hiring:
CONTACT
Although we are excited to meet all the people qualified for this position and appreciate the enthusiasm for this opportunity, please apply only if sincerely interested. Qualified candidates should send a resume and cover letter to dan@theadventurehub.travel. No calls, please. Position is open until filled.
Director of Basecamps
The ability to deliver life-changing adventure travel and ecotourism experiences starts with the work done behind the scenes by our employees at each Basecamp. The thousands of 5-star reviews that our guides receive require robust systems with a focus on safety and sustainability – all overseen by this position.
POSITION – WHAT WE’RE LOOKING FOR
The Adventure Hub is seeking a full-time team member with strong organizational skills and attention to detail to lead our Washington and Oregon adventure tourism basecamps. Extensive knowledge and passion for outdoor recreation, adventure and eco-travel, and sustainability are essential to this position. The Director of Basecamps leads a team of Basecamp Managers and Coordinators who are responsible for organizing and carrying out hiking, kayaking, bicycling (road and mountain), and culinary tours throughout Washington and Oregon. This detail-oriented role oversees the fulfillment of all operations to ensure logistical and customer success. Areas of responsibility include guide training and hiring, public land permits and regulations, insurance requirements, sustainability, and equipment and vehicle maintenance. The ideal candidate is an efficient multi-tasker who enjoys problem-solving and gains inspiration from the power of travel and outdoor experiences. This is an ideal opportunity for someone who thrives in a fast-paced environment where no two days look the same.
ORGANIZATION – WHO WE ARE
The Adventure Hub is a family of active and experiential travel companies. This position oversees the Washington and Oregon operations for several of our award-winning travel companies including:
Evergreen Escapes – an eco-tourism focused regional tour company
Seattle Mountain Bike Tours – a locally based mountain bike tour & rental company
Cycle Portland – a bike tour, rental, and repair shop
San Juan Kayak Expeditions – an expedition style sea-kayaking company
Sacred Rides – an outbound mountain bike tour company
Bicycle Adventures – a regional and international bicycle tour company
These companies specialize in guided tours and meaningful experiences throughout the Pacific Northwest. We are a small team of professionals who work hard to provide life-changing experiences to visitors to this region. We are passionate about what we do, the places we go, and we are excited to share our knowledge and enthusiasm for outdoor recreation with our guests. This position is based at The Adventure Hub HQ in the SODO neighborhood of Seattle, with occasional travel throughout the region.
PRIMARY DUTIES – WHAT YOU’LL DO
Operations and Fulfillment
Lead team of Basecamp Managers and Coordinators at our three basecamp
Managers and Coordinators are responsible for staffing and outfitting tours and rentals
In-depth understanding of operations with occasional in-person support required – i.e.making sure all trips get out the door without a hitch
Ensure all companies are up to date on public land permit and other government regulations
Oversee vehicle and equipment maintenance, ensuring compliance with government requirements and industry best practices
Track that each business and location have adequate insurance
Maintain safety management system and emergency response plans
Communicate important operational needs to company leadership as needed
Support regional guide training events specific to each activity or destination alongside the Basecamp Managers
Manage third party relationships and contracts (wineries, hotels, partner tour companies, etc.)
Coordinate smooth operational transitions for guests traveling through multiple basecamps and companies
SECONDARY DUTIES - WHAT YOU’LL DO
Customer Service and Sales
Support Director of Sales in fulfilling travel experiences focused on, but not limited to, set departure, multi-day, private, and custom tours
Be available for inbound sales and other calls during your working hours
Assist with responding to guest inquiries via email, phone, etc.
Maintain and grow relationships with local travel professionals including hotel concierge, destination marketing organizations, and associations
The Adventure Hub encourages an ‘all hands-on deck’ environment, and you may be required to perform other duties as assigned. As such, all team members must have a solid working knowledge of our operational requirements/duties. All employees are trained in operations tasks as well as your primary functions. Being part of a small team also means that as core responsibilities are met, professional development opportunities related to employee interests can be explored!
QUALIFICATIONS
The ideal candidate will: be an inspiring leader and have a willingness to do whatever it takes to get the job done; be flexible, detail oriented, and a stickler for accuracy and organization; be able to work through gray area situations confidently and handle chaos with a fair, decisive, and positive attitude; work independently with minimal oversight; possess strong written and oral communication skills and maintain a self-assured and energetic telephone presence. They will be able to navigate and balance the needs of our team, guests, guides, and company.
REQUIRED:
Minimum two years of experience in the adventure tourism, sustainable travel, or outdoor recreation industry
Experience in logistics, trip planning, and risk management for adventure-based activities
Proven ability to lead teams, manage guides and support staff, and oversee operations
Experience managing budgets, supply chains, and vendor contracts
Dependable, independent, creative, self-starting individual
Strong work ethic and ability to direct your own time
Team-oriented and invested in collaboration across internal and external teams
Resident of greater Seattle area (or willingness to relocate immediately
PREFERRED:
Experience in managing permits, regulations, and compliance (e.g., national park guidelines, safety protocols)
Extensive knowledge of Washington and Pacific Northwest region and attractions
Experience providing five-star customer service in the hospitality industry
Experience in relationship building and partner development
Ability to work with sales and marketing team to optimize trip offerings and client satisfaction
Advanced computer skills: proficiency with Microsoft Office preferred
Ability to navigate and learn CRM systems; experience with Salesforce and FareHarbor a plus
Fastidious? Bit of a perfectionist? It can be a very useful quality in this role!
POSITION DETAILS & COMPENSATION
This position is full time, Monday-Friday, with occasional weekends, from February 16 through November 15, and half-time from November 16 – February 15 each year. Hours are flexible but should coordinate well with your teammates as we have an ‘all hands-on deck’ working environment. This is an in-office position based out of our Seattle headquarters in the SoDo neighborhood. This position works closely with the Director of Sales and reports directly to the COO. The salary range starts at $69,000 DOE (salary is calculated as a full-time year round position).
CONTACT
Although we are excited to meet all the people qualified for this position and appreciate the enthusiasm for this opportunity, please apply only if sincerely interested. Qualified candidates should send a resume and cover letter to dan@theadventurehub.travel. No calls, please. Position is open until filled.
Additional Information About The Adventure Hub
Schedule
We offer Full-time and Part-Time naturalist guide positions.
Full-time guides will lead up to 3 trips per week.
Part time guides will lead around 3-8 tours per month.
The schedule will vary week to week as tour demand changes throughout the season. Guides will be expected to work weekends and holidays during the peak season, however, we do our best to give everyone one weekend off each month, depending upon availability and business demands
We expect new team members to commit during the entire peak season and not take any extended vacations from May-October.
Hiring & Training Timeline
Applications will be accepted on a rolling basis between January and March, or until all positions have been filled.
Qualified candidates will be invited to an initial interview with a member of our team.
One of the best ways to learn the style and expectations of this role is to come out and see it for yourself. Final candidates will be requested to shadow a complimentary tour with our team as our guest. This offers you the opportunity to see if this position will be a good fit for you and a chance for our team to get to know you even more. You will not be expected to work or hold any responsibilities during this experience.
Newly hired guides will be required to attend our team trainings on all the following dates:
1. Onboarding Week: April 28 – May 2, 2025
2. Field Training: May 20 – May 22, 2025
In addition to our internal training days, each new guide will be expected to shadow a variety of tours before they begin leading their own trips. Most guides will shadow between 3-5 tours in total.
A few more good things to know:
Car: We recommend that people have their own motor vehicle. Due to the early mornings and late returns, we think it works best for applicants to have a car once they become employees.
Age: All guides must be at least 21 years old to work for our team. This requirement is set by our insurance company to allow you to drive our company vehicles and is non-negotiable.
Hours: This is a hospitality position that will require you to be “on” with your guests for 10-12 hours at a time. This type of work is not for everyone, but can be incredibly rewarding for those who thrive by connecting with others and being in the outdoors.